Terms & Conditions

Intellectual Title

The content of our website including, without limitation, all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trademarks, service marks, patents or other proprietary rights. Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, hired, reverse engineered or transmitted in any way without our prior written consent.

You may retrieve, display, copy, print or download the content on this website, in part or in full, if the information is intended for personal use or in connection with the proposed purchase, by you, of any of the goods referred to on this website.

The content of this site may be copied, in part or in full, for the benefit of a third party if all of the following conditions are met:

i. the copy indicates this site as its source and provides the site's complete address and copyright information

ii. the copy indicates that it is protected by copyright restrictions which must be respected by the third party

iii. the copy, in part or in full, must not be inserted into another text or publication, in whatever form, without prior written permission

iv. the copy, in part or in full, must not be stored, on another website or on any other electronic system, without prior written permission

v. the copy, in part or in full, must never be disseminated for commercial purposes apart from the intended purchase by you or others of goods specified on the site without prior written permission

Mispricing

Despite our best efforts, items in our online shop may occasionally be mispriced. We verify prices as part of our dispatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before dispatch. We cannot confirm the price until you order.

Sizes & Specifications

All sizes shown are for guidance only. We reserve the right to change specifications and designs at any time without prior notice.

Stock Availability

Product availability will be confirmed upon receipt of order. We try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we shall advise you and do our best to get it to you as quickly as possible.

If we are unable to deliver an item we shall cancel the item from your order immediately and let you know by phone or email. If we are unable to deliver an item to you in a timely manner, as stated within our delivery policy, we will telephone or email you with the option to cancel your order if you so wish.

Guarantee

Our products are guaranteed for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. “Defects”, as used in this warranty, are defined as imperfections in material or workmanship that will impair the use of the furniture or product. This does not cover small cracks or end grain checking, which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in material or workmanship in any part or component, we will repair, replace or refund the furniture, subject to terms and conditions.

Under the warranty, we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the warranty.

Product warranties do not apply to the following:

1. Damage caused by pressure washer use.

2. Discolouration or deterioration caused by the application of teak oil or other wood treatments.

3. Damage that does not fall under wear and tear from reasonable private residential use, including but not limited to dents, scratches, stains, tears to fabric, etc.

4. Normal deterioration and weathering of the timber caused by exposure to an outdoor environment, which includes small cracks (end-grain checking) in wood, colour change over time, surface patination or blemishes on brass or stainless steel, etc.

Our clearance items are not offered with a warranty, however if you are unsatisfied with a clearance item for any reason, you can return the item in accordance with our 2-week ‘no quibble’ returns policy. Due to the unique nature of each item we are unfortunately unable to replace any item.

Please be advised that our product guarantee does not cover items shipped overseas.

If you wish to make a claim under our guarantee, please send us images of any product damage via email together with your order details. We will endeavour to acknowledge your email within 2 working days and will try to resolve your issue as quickly and effectively as possible.

Retention of Title

The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.

Credit Card Security

We want you to shop online with confidence.

All credit/debit card numbers are encrypted in the software when the order is placed using 256-bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any website.

Depending on your browser, you will see a different confirmation that your connection is secure, but for the most common browsers, you will see a closed padlock at the top of your screen, most likely in the address bar.

In order to validate orders, we may contact you for additional security purposes should we deem this necessary.

Privacy

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.

Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will collect about you includes:

• Your name
• Address
• Phone number
• E-mail address
• Credit / debit card details

The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the European Economic Area (EEA), we will always obtain your consent first.

If you would like to remove your details from our customer database and mailing list please click here. If you have any questions or comments about privacy you should email us or telephone us on 020 8655 6243.

Jati Ltd (trading as Jati) is registered under the Data Protection Act 1998.

Read our full Privacy Policy here.

Delivery Policy & Costs

We have our own vehicle fleet and trained drivers that fulfil the majority of our deliveries in order for us to maintain a high level of customer service and minimise damage in transit.

Where practicable our furniture will be delivered fully assembled for your immediate enjoyment. In some cases, minimal assembly may be required. It may be possible to deliver some items flat-packed if there are access issues. We may even be able to arrange assembly on-site for a small additional cost. To find out more, please contact us on 020 8655 6243 during our office hours.

By limiting our deliveries to mainland England, Wales and parts of Scotland on a bi-weekly basis we are able to offer an efficient service to the majority of the population.

We aim to deliver within two weeks of receiving an order with costs as set out below:

Standard Delivery

Our delivery service operates between 07:00 and 19:00 hours. We cannot guarantee a time slot, although you are more than welcome to request AM or PM delivery, and you can call us to track our driver to see if we can update you on their progress.

When placing your order, please advise us if there are any issues with road access or parking for vans, or if there are any access issues into your garden, such as steps, obstacles or width restrictions. If you have not advised us of these issues in advance then it could result in a failed delivery attempt and a subsequent redelivery charge. Jati Ltd will not be held responsible for any damage that may result due to insufficient access to place the furniture items in the garden.

It is the responsibility of the customer to ensure that there is clear access to the garden, and should any items need to be carried through the house, that any floors and carpets are protected as necessary. We are not obliged to carry items through a property and if our driver decides the items will not fit he is entitled to treat the delivery as a curb side delivery. Our driver may assist the customer in moving the items through the house however neither our driver nor Jati Ltd will be held responsible for any damage caused as a result of moving items through the house.

Upon delivery, the driver will not take any packaging away. Please retain your packaging in case of returns or dispose of it at your will.

Delivery of Large Items

For larger items, delivered by our own fleet of vans, you will be contacted to arrange a convenient delivery date. Some items, such as tree seats, large benches and large tables, will require assistance for our drivers.

We may be able to offer a 2-man delivery service for larger items. This will be quoted on an individual order basis. Please note that for tables 3m or over in length further assistance may be required in addition to the driver and mate.

Delivery of Smaller Items

Smaller items such as cushions, some parasols, bases and accessories will be sent via Royal Mail or a courier and will generally be dispatched within 3 working days from receipt of order.

Scotland

We deliver to parts of Scotland approximately every 2-3 weeks, in peak season (March to August). Delivery costs to Scotland are quoted on an individual order basis, which will be advised upon receipt of the order. We are not able to guarantee a delivery date as deliveries to Scotland take place over a 2-day period, though we will endeavour to provide an anticipated date of delivery. We regret that we are unable to delivery to all parts of Scotland, the Highlands or Islands, although we are able to deliver to your preferred freight forwarded for onward shipment at your own cost and risk.

Northern Ireland, Isle of Man, Isle of Wight & Islands

We regret we do not deliver to Northern Ireland, Isle of Man, Isle of Wight or Islands, although we are able to deliver to your preferred freight forwarder for onward delivery at your own cost and risk.

Overseas Delivery

We do not deliver overseas although we are able to deliver to your preferred freight forwarder for onward delivery at your own cost and risk. We can provide weights and volumes of products for you to arrange shipment which will be at your own risk. You will be responsible for any customs or import duties levied once the goods reach your country.

Prices & VAT Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex-VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

Cancellation, Returns & Exchanges

To Change Your Order

If your order has not been confirmed by the receipt page, you can change or cancel your order as follows:

i. Click on "Your Basket" at the top of the page

ii. To remove a certain item from your order, click the dustbin icon and the page will refresh automatically, or, to change the quantity of a certain item, either use the up and down arrows or directly type in the amount you’d like in the box – the page will refresh automatically

If your order has been confirmed but you have not yet received your items, you can change or cancel your order by email or by telephoning us on 020 8655 6243.

If we have fulfilled your order, you can cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any bespoke, made-to-order items).

To cancel your order, you must notify us in writing with your name, address, telephone number, email address and details of your order, and send to: Jati Returns, Unit 8 Gateway Business Park, Station Approach Road, Coulsdon, CR5 2NS. You can also call us on 020 8655 6243 or email us.

To meet the cancellation deadline, you must send your communication advising that you wish to exercise the right to cancel before the cancellation period of 14 days from delivery date has expired. Please note that if we receive the cancellation notice after the cancellation period, you may have to provide proof of dispatch for return items posted back to us.

An order cannot be cancelled if the goods are bespoke, made-to-order or personalised in any way.

An order cannot be cancelled if the goods have become inseparably mixed with other items after delivery. For instance, if you treat the goods with teak oil or a teak care product, the timber and the teak care product will have become inseparably mixed. You will be deemed to have accepted the goods and you will not be able to cancel the order.

Effects of Cancellation

If you cancel your order, we will reimburse all payments received from you, including the costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us.

You must bear the cost of returning the goods via a courier or we can arrange to collect larger goods at the rates specified below.

We may make a deduction from your reimbursement to cover loss in value of any of the goods supplied, if the loss is the result of unnecessary handling by you. Goods must be returned in the original packaging and in a resalable condition. You are permitted to inspect the goods but should not use them if you intend to return them. If you receive a set of cushions, only one cushion’s packaging need be opened in order to be able to check the colour, fabric etc. A deduction may also be made if the goods are not received back in the same condition that they were delivered in. For pre-assembled items, we would suggest you store these in a garage or cover them until they are able to be collected.

Your refund will be processed within 14 calendar days once the goods have been received back to us, or 14 days after the day you provide evidence that the goods have been returned.
Reimbursement will be withheld until the goods have been received back to us or until you have supplied evidence of having sent the goods back, whichever is the earliest.

We will refund you using the same method of payment that was used for the initial order transaction.

Costs of Return

The cost of returning the goods will be borne by the customer. Smaller items with an approximate value up to £100 should be returned via Royal Mail or courier; this will typically cost £10 - £20. Please make sure to insure the goods and retain the proof of dispatch note, which may be required by us in order to process your refund.

For larger items, in mainland England and Wales, we can arrange to collect the items from the delivery address. The costs will be:

A surcharge for collection from Scotland will be applicable, £20 - £100 depending on the location of the delivery address. In the event that delivery was to an agent/freight forwarder, collection will only be arranged from the point of the delivery by our service, not the onward customer address.

For items that have been taken offshore they must be returned to the original mainland delivery address and this cost will be borne by the buyer.

We will endeavour to collect the goods within 14 days of receipt of your notice to cancel the order. We will notify you of the collection date and you should ensure the items are available for collection on that date. Failure to have the goods available as arranged will delay any refund and possibly incur more charges.

Cancellation By Us

We reserve the right to not process your order if:

i. We have insufficient stock of the items you have ordered

ii. We are unable to deliver to your location

iii. One or more of the items you have ordered was listed at an incorrect price due to a typographical error, or an error in the pricing information received by us from our suppliers

If your order is not processed due to any of the above reasons, we will notify you by email and will credit your account any sum deducted by us from your credit/debit card within 14 days.

Trade Descriptions Act

Every care has been taken to ensure that the descriptions and specifications of our products on this website are correct. To report any errors or omissions, please email us or call us on 020 8655 6243 and we will rectify these quickly and efficiently.

Whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.

Customer Service

We pride ourselves on providing excellent customer service. Our knowledgeable customer service team is available Monday - Friday between 9:00am and 5:00pm (GMT).

Customer feedback is always welcome as we continually strive for improvement. We appreciate our customers taking the time to contact us and take all matters of praise or complaint extremely seriously.

Should you have a problem or a complaint about any aspect of our service or the products we offer then please call us on 020 8655 6243 or inform us by email. We will try to rectify any problem or issue you may have quickly and effectively.

Complaints will be acknowledged within two working days and will be resolved quickly and effectively as we are able. We’ll always keep you informed throughout the process of resolving your complaint and the details will be kept confidential.

Instability of the Internet

The internet is an inherently unstable medium. Errors, omissions, interruptions and delays of service may occur at any time. As a result, we accept no responsibility in respect of such errors, omissions, interruptions or delays.

We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software. We accept no liability whatsoever (whether in contract, negligence, breach of duty including statutory duty or any other cause of action) for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site.

Payment for Bespoke Items

After the details of the bespoke item order have been agreed upon by both parties, full payment must be made before construction can begin.