FAQs

Teak, also known as Tectona grandis, is a dense and close-grained hardwood high in natural oils and rubber that give it strength and durability. This makes our teak garden furniture virtually impervious to the effects of rain, salt, sun or snow and very resistant to rotting.

Our teak is sustainably and responsibly sourced from the plantations of Perum Perhutani on the island of Java. The plantation is government-owned and strictly regulated; it operates a comprehensive, sustainable replanting program. The legality of our teak outdoor furniture is assured through Indonesia’s national timber legality assurance system (SVLK) and FLEGT licensing scheme. FLEGT-licensed timber is considered to fully comply with the EU Timber Regulation (EUTR). EUTR 995/2010 prohibits illegally harvested timber and timber-based products from being placed onto European markets.

All of our designs can be adapted or adjusted to suit your needs and we can even assist in the design and production of something completely new to meet your specific requirements.

We can also manufacturer bespoke, made-to-measure cushions on request. Just visit the bespoke pages of this website or call us on 020 8655 6243 to discuss your requirements.

Please allow 8-10 weeks for bespoke orders to be completed. If you have an urgent requirement we will try to accommodate this where possible.

We are able to accommodate orders for hotels and restaurants if you have a specific design in mind. Please fill in the form on our Bespoke & Trade Enquiries page to find out more.

The majority of our teak outdoor furniture is delivered fully assembled, ready for your immediate enjoyment and to alleviate the stress of self-assembly. For some items, some minor assembly may be required, such as attaching legs to tables.

We are also able to deliver our assembled furniture flat-packed should you require it.

Please contact us for further details if unsure about the assembly needs of any item.

To care for your teak outdoor furniture, it should be cleaned at least once a year to remove the build-up of dirt, grime, moss, bird droppings and so on. This can be done simply through a good scrub with soapy water, and we also sell a Teak Cleaner that can brighten your teak garden furniture to resemble its original finish.

Teak is very low maintenance as it is able to care for itself due to the natural oils present within. If you are looking to preserve the new-teak colour you can treat it with our Teak Protector.

If your teak outdoor furniture is exposed to food and drink we also offer a Teak Shield to add a protective barrier to stop stains such as oil, coffee or wine from seeping into your teak. Our dual-purpose Shield also deters mould & mildew growth on weathering teak.

For more information, please view our Caring for Teak page.

We offer engraved memorial plaques and hand-carved inscriptions to allow you to truly customise your garden bench to commemorate a person or special event.

Ideal for adding personal messages and quotes, our engraved plaques are available in brass or stainless steel, with a number of sizes and fonts sure to suit your needs. Our hand-carved inscriptions can be added to the top or bottom rails of our benches, and we can even add an emblem or business logo.

We are also able to provide further services such as font colouring on your plaque or choice of wood finish, please get in touch for further details on how we can help you to create a unique and extra-special teak garden bench.

To see more about what we can do to personalise your furniture, please visit our Commemorative Benches page.

Yes, please visit us at our showroom in Coulsdon! The opening hours are Mon-Friday 9am-5pm and Saturday 9am-4pm.

You can find us at: 

Jati Ltd,

Unit 7-8 Gateway Business Park

Station Approach Road,

Coulsdon,

Greater London,

CR5 2AR

If you order an item and decide you do not like it upon delivery, you are within your rights to refuse the item and our driver will take it away. You will be fully refunded within 14 calendar days.

Teak is a great choice for outdoor garden furniture as it is considered to be one of the strongest woods in the world, ideal for making garden furniture to last.

A dense grain and a high natural oil content make teak exceptionally strong and durable to give it an impressive lifespan so you can expect your teak furniture to last 50-70 years, perhaps even longer with the proper care and the right environment. Some of Britain’s oldest teak park benches have been around for a century! Teak garden furniture can withstand all weather extremes, even without the use of treatments and preservatives, and will weather beautifully over time.

Full container load (FCL) shipping is a type of ocean freight used for transporting large or bulk goods across the ocean. We are FCL specialists so you can purchase FCLs from us should you wish to order large quantities of items and therefore take advantage of our best-buy, bulk order pricing and short lead times.

If you would like to find out more about what sort of trade discounts we can offer for FCLs, please fill in the form on our Bespoke & Trade Enquiries page, or give us a call on 020 8655 6243 to discuss your requirements.

You can place an order through our online store; for complete peace of mind Sage Pay secures payments, and we never share your details with anyone. You can make an order at any time via our website, you don’t need to open an account to place an order, you can simply check out as a guest.

If you would prefer to place an order by telephone, you can call us on 020 8655 6243, our phone lines are open Monday to Friday, 9:00am - 5:00pm.

If you are visiting our showroom in Coulsdon we are also able to take an order from you in person.

For more information on how to place an order, please visit our Orders & Payments page.

Our products are guaranteed for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. The warranty does not cover small cracks or end grain checking in our teak garden furniture, which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in the material or workmanship, we will repair or replace the furniture free of charge, subject to our terms and conditions.

Under the warranty we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the warranty.

Please be advised that our product guarantee does not cover items that have been shipped overseas.

In the event that you wish to make a claim under our guarantee, please email us images of any product damage together with your order details.

Pre-ordering means ordering an item that is currently not in stock.

The advantage of pre-ordering, is that the item is ‘ring-fenced’ for delivery to yourself as soon as it comes in stock.

If a product is temporarily out-of-stock, it will be stated clearly, as the usual ‘Add to Basket’ button will be replaced by a ‘Pre-Order’ button.

Additionally, once the item has been selected, a date displayed indicates when the item is scheduled to arrive into our warehouse.

We deliver throughout the country, over a 2-week cycle, therefore, depending on your delivery postcode, you should receive your order between 1 to 14 days from the scheduled date.

As a hygroscopic material, teak can sometimes gain small splits or cracks, also known as checks or end-grain checking, from changes in humidity and temperature. This is a naturally occurring process that is more common amongst heavier components and at the end-grain, and is a part of the patina of weathering.

Rest assured, teak is an exceptionally strong substance and so this checking will not ordinarily affect the structural integrity of your furniture.

The majority of our dining tables come with a pre-drilled hole to allow the use of a parasol through the centre of the table. The teak stopper is designed to sit flush to the rest of the table top so that it is less noticeable. To remove the stopper from the table top you must gently tap from underneath the table top so that the stopper will pop out without causing any splintering.

Teak, also known as Tectona grandis, is a dense and close-grained hardwood high in natural oils and rubber that give it strength and durability. This makes our teak garden furniture virtually impervious to the effects of rain, salt, sun or snow and very resistant to rotting.

Our teak is sustainably and responsibly sourced from the plantations of Perum Perhutani on the island of Java. The plantation is government-owned and strictly regulated; it operates a comprehensive, sustainable replanting program. The legality of our teak outdoor furniture is assured through Indonesia’s national timber legality assurance system (SVLK) and FLEGT licensing scheme. FLEGT-licensed timber is considered to fully comply with the EU Timber Regulation (EUTR). EUTR 995/2010 prohibits illegally harvested timber and timber-based products from being placed onto European markets.

To care for your teak outdoor furniture, it should be cleaned at least once a year to remove the build-up of dirt, grime, moss, bird droppings and so on. This can be done simply through a good scrub with soapy water, and we also sell a Teak Cleaner that can brighten your teak garden furniture to resemble its original finish.

Teak is very low maintenance as it is able to care for itself due to the natural oils present within. If you are looking to preserve the new-teak colour you can treat it with our Teak Protector.

If your teak outdoor furniture is exposed to food and drink we also offer a Teak Shield to add a protective barrier to stop stains such as oil, coffee or wine from seeping into your teak. Our dual-purpose Shield also deters mould & mildew growth on weathering teak.

For more information, please view our Caring for Teak page.

Teak is a great choice for outdoor garden furniture as it is considered to be one of the strongest woods in the world, ideal for making garden furniture to last.

A dense grain and a high natural oil content make teak exceptionally strong and durable to give it an impressive lifespan so you can expect your teak furniture to last 50-70 years, perhaps even longer with the proper care and the right environment. Some of Britain’s oldest teak park benches have been around for a century! Teak garden furniture can withstand all weather extremes, even without the use of treatments and preservatives, and will weather beautifully over time.

Our products are guaranteed for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. The warranty does not cover small cracks or end grain checking in our teak garden furniture, which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in the material or workmanship, we will repair or replace the furniture free of charge, subject to our terms and conditions.

Under the warranty we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the warranty.

Please be advised that our product guarantee does not cover items that have been shipped overseas.

In the event that you wish to make a claim under our guarantee, please email us images of any product damage together with your order details.

As a hygroscopic material, teak can sometimes gain small splits or cracks, also known as checks or end-grain checking, from changes in humidity and temperature. This is a naturally occurring process that is more common amongst heavier components and at the end-grain, and is a part of the patina of weathering.

Rest assured, teak is an exceptionally strong substance and so this checking will not ordinarily affect the structural integrity of your furniture.

The majority of our dining tables come with a pre-drilled hole to allow the use of a parasol through the centre of the table. The teak stopper is designed to sit flush to the rest of the table top so that it is less noticeable. To remove the stopper from the table top you must gently tap from underneath the table top so that the stopper will pop out without causing any splintering.

All of our designs can be adapted or adjusted to suit your needs and we can even assist in the design and production of something completely new to meet your specific requirements.

We can also manufacturer bespoke, made-to-measure cushions on request. Just visit the bespoke pages of this website or call us on 020 8655 6243 to discuss your requirements.

Please allow 8-10 weeks for bespoke orders to be completed. If you have an urgent requirement we will try to accommodate this where possible.

We are able to accommodate orders for hotels and restaurants if you have a specific design in mind. Please fill in the form on our Bespoke & Trade Enquiries page to find out more.

We offer engraved memorial plaques and hand-carved inscriptions to allow you to truly customise your garden bench to commemorate a person or special event.

Ideal for adding personal messages and quotes, our engraved plaques are available in brass or stainless steel, with a number of sizes and fonts sure to suit your needs. Our hand-carved inscriptions can be added to the top or bottom rails of our benches, and we can even add an emblem or business logo.

We are also able to provide further services such as font colouring on your plaque or choice of wood finish, please get in touch for further details on how we can help you to create a unique and extra-special teak garden bench.

To see more about what we can do to personalise your furniture, please visit our Commemorative Benches page.

Full container load (FCL) shipping is a type of ocean freight used for transporting large or bulk goods across the ocean. We are FCL specialists so you can purchase FCLs from us should you wish to order large quantities of items and therefore take advantage of our best-buy, bulk order pricing and short lead times.

If you would like to find out more about what sort of trade discounts we can offer for FCLs, please fill in the form on our Bespoke & Trade Enquiries page, or give us a call on 020 8655 6243 to discuss your requirements.

The majority of our teak outdoor furniture is delivered fully assembled, ready for your immediate enjoyment and to alleviate the stress of self-assembly. For some items, some minor assembly may be required, such as attaching legs to tables.

We are also able to deliver our assembled furniture flat-packed should you require it.

Please contact us for further details if unsure about the assembly needs of any item.

Yes, please visit us at our showroom in Coulsdon! The opening hours are Mon-Friday 9am-5pm and Saturday 9am-4pm.

You can find us at: 

Jati Ltd,

Unit 7-8 Gateway Business Park

Station Approach Road,

Coulsdon,

Greater London,

CR5 2AR

If you order an item and decide you do not like it upon delivery, you are within your rights to refuse the item and our driver will take it away. You will be fully refunded within 14 calendar days.

You can place an order through our online store; for complete peace of mind Sage Pay secures payments, and we never share your details with anyone. You can make an order at any time via our website, you don’t need to open an account to place an order, you can simply check out as a guest.

If you would prefer to place an order by telephone, you can call us on 020 8655 6243, our phone lines are open Monday to Friday, 9:00am - 5:00pm.

If you are visiting our showroom in Coulsdon we are also able to take an order from you in person.

For more information on how to place an order, please visit our Orders & Payments page.

Pre-ordering means ordering an item that is currently not in stock.

The advantage of pre-ordering, is that the item is ‘ring-fenced’ for delivery to yourself as soon as it comes in stock.

If a product is temporarily out-of-stock, it will be stated clearly, as the usual ‘Add to Basket’ button will be replaced by a ‘Pre-Order’ button.

Additionally, once the item has been selected, a date displayed indicates when the item is scheduled to arrive into our warehouse.

We deliver throughout the country, over a 2-week cycle, therefore, depending on your delivery postcode, you should receive your order between 1 to 14 days from the scheduled date.